Operations Process Lead (NUG-26-01)

We're on the lookout for top-tier talent to join our upper-tier municipality! If you're ready to take your career to new heights, learn from some of the best local government experts, or are just interested in being a part of positive work culture, where opportunities for growth and career advancement exist - we want to hear from you! Seize the opportunity to contribute to a future that will leave a lasting impact for generations. Take action today by applying and join us in shaping tomorrow together! 

Posting Details:

• Application Deadline: January 30, 2026 at 12:00pm (noon)
• Position Status: Full-time Permanent
• Estimated Start Date: Late February, early March
• Current Vacancies: 1 vacancy
• Hourly Rate: $38.16/hr. - $44.89/hr.  (rate effective October 3, 2025)
• Hours per Week: 40 hours per week. 
• Position Location: Douro, Ontario. Please be advised that this location is not accessible through public transportation.
• Position Group: Non-Union Group
• Competition #: NUG-26-01

What you'll do:

In this role, you’ll lead operational initiatives, manage service requests, and oversee administrative support, including onboarding and offboarding staff. You’ll champion projects that improve workflows, implement software solutions, and support strategic priorities. Key responsibilities include project management, data analysis, customer service coordination, and clear communication of operational activities.

If you’re a detail-oriented leader with strong project management skills and a passion for process optimization, we’d love to hear from you!

• Project Management & Technology Initiatives: Lead technology-driven process improvements and manage operational projects. This includes implementing software solutions, troubleshooting technical issues, and training staff to optimize workflows and service delivery.
• Work Planning & Data Analysis: Analyze operational data to improve efficiency and support strategic priorities. Develop methods to track work plans, audit records, and recommend process enhancements for Roads and Fleet operations.
• Customer Service & Administration: Manage service requests and ensure timely resolutions for the public, townships, and Council. Oversee onboarding/offboarding of staff, maintain clear communication plans, and deliver seasonal and operational messaging to keep stakeholders informed.

• Our non-negotiables: You have a diploma or degree in Business Administration, Project Management or a related field. You have a valid Ontario driver's license and a clean driver's abstract.
• Experience: You have 2 years of related job experience in customer service and managing/implementing process improvements. Previous experience in Municipal Government or working in a public works environment. Previous experience working in a senior-staff capacity, or leading unionized work/projects would be considered an asset.
• About You: You are a highly organized and detail-oriented leader who thrives on improving processes and driving efficiency. You bring strong project management and analytical skills, enabling you to manage complex initiatives and leverage data for smarter decision-making. You excel at communication and collaboration, building relationships with stakeholders, resolving customer inquiries, and guiding teams through change. Adaptable and tech-savvy, you embrace innovation and proactively seek solutions to enhance operations.
• Perks: You are someone who enjoys a balanced lifestyle with a 4-day work week and Fridays off, thrives in a dynamic, collaborative environment, and values opportunities for growth and professional development.
• Benefits: You want to work for an organization that offers paid time off, OMERS pension enrollment, access to an employee assistance program, and a benefits package that includes health, dental, disability coverage and life insurance. 
• Culture: You thrive in a collaborative team environment with a focus on growth and professional development opportunities. Wellness in the workplace is important to you, and you enjoy attending events, lunch-and-learns and more!
• Community: You take pride in serving a community that offers a diverse landscape, tourist attractions, a booming downtown scene, a lively arts community, and a strong local business sector.

Peterborough County embraces diversity and is an equal-opportunity employer. Accommodations are available for applicants with disabilities during the recruitment process. Join us in building a diverse and inclusive workplace! 

In accordance with the Municipal Freedom of Information and Protection of Privacy Act, the information gathered will be used for the purpose of job selection.

If you require this information in an accessible format or would like a copy of the full job description, please contact the People Services Department at [email protected]. Candidates invited to participate in the selection process will be provided a full copy of the job description.